E-Wallet data control
Delete your E-Wallet account
This public page provides an external way to request permanent deletion of an E-Wallet account and associated data, even if you no longer have the app installed.
Request inside the app
- Sign in to E-Wallet.
- Open Account, then Profile.
- Select Close account.
- Enter the reason and submit the request for review.
Request by email
Email us from the address registered to your account. Include your name, E-Wallet agent ID and registered phone number so we can verify ownership.
Email support@e-walletteam.comNever include your password, OTP, MFS PIN or full payment credentials.
What happens next
Identity verification
We verify that the requester controls the account before deleting data.
Financial settlement
Open orders, wallet balances, withdrawals, disputes and refundable deposits must be resolved safely.
Deletion confirmation
Requests are normally completed within 30 days after verification and required settlement.
Data deleted and data retained
After approval, access is permanently closed and personal data that is no longer required is deleted or de-identified. Some transaction ledgers, KYC decisions, payment evidence, dispute records, fraud/security logs and audit records may be retained only where reasonably required for financial reconciliation, fraud prevention, tax, accounting or legal obligations. Retained records remain access-controlled and are not used for marketing.
Temporary account deactivation is not treated as completed deletion. If a legal retention requirement prevents immediate deletion of a record, we will explain this when responding to the verified request.